How long does delivery take?
Orders are processed within 1–3 business days. UK delivery then takes an estimated 5–10 business days after dispatch. You will receive tracking by email where it is available.
Where do my orders ship from?
Many of our products are sent directly from our supplier partners, which is why delivery takes a little longer than from a high-street shop.
Can I return an item?
Yes. If you are in the UK, you generally have 14 days from receiving your order to tell us you want to cancel, and a further 14 days to send the item back. Full details are in our Returns & Refund Policy.
What if my item arrives damaged or faulty?
Email us with your order number and a photo of the problem, and we will arrange a replacement, repair or refund in line with your legal rights.
How do I contact you?
Email fuzz.ecommerce@gmail.com and include your order number if you have one. We aim to reply within 1–2 working days, excluding weekends and public holidays.