Shipping policy
Everora Shipping Policy
Last updated: 9 November 2026
This page explains how we process orders and what to expect on delivery.
1. Order processing
Orders are processed after payment has been received. Please allow 1-3 business days for processing before dispatch. During busy periods, promotional events and public holidays, processing may take slightly longer.
2. Delivery times
- United Kingdom: an estimated 5-10 business days after dispatch.
Many of our products are sent directly from our supplier partners. Delivery times are estimates and are not guaranteed. Actual times may vary depending on your location, supplier processing, courier availability and circumstances outside our reasonable control. If we become aware of a significant delay, we will take reasonable steps to keep you informed.
3. Shipping costs
Any shipping charge is shown at checkout before you complete your purchase. If we advertise free shipping, the terms will be made clear before checkout. We will not add undisclosed shipping charges after an order has been placed.
4. Order tracking
Where tracking is available, we will email tracking details once your order has been dispatched or once the information becomes available. Please allow a short time for tracking to update after dispatch. If you have not received tracking details, or tracking has not updated for several business days, please contact us.
5. Delivery delays
Delays can occasionally occur because of courier disruption, adverse weather, peak shopping periods or other unforeseen circumstances. If your order has not arrived within the estimated delivery window, please contact us so we can investigate. Our estimates do not affect your statutory rights. For UK consumer orders, we remain responsible for delivery within the timeframe agreed with you or, where none has been agreed, within the period required by law.
6. Incorrect delivery information
Please check your delivery address carefully before you complete your order. If you notice an error, contact us as soon as possible at fuzz.ecommerce@gmail.com. We will do our best to help, although we cannot guarantee that an address can be changed once an order is being processed or has been dispatched. We cannot guarantee delivery where the address supplied is incomplete or incorrect. This does not affect any rights you may have under applicable law.
7. Lost or missing parcels
If your order appears to be lost or has not arrived within the expected window, please contact us. We will investigate with our fulfilment partner or courier. If an order is confirmed lost, we will provide a replacement or refund as appropriate under applicable law.
8. Damaged or incorrect items
If your order arrives damaged, faulty or different from the product you purchased, please email fuzz.ecommerce@gmail.com with your order number and a description of the problem. Photographs help. We will arrange a solution in line with our Returns & Refund Policy and your statutory rights.
9. Split shipments
Depending on availability and fulfilment arrangements, items in the same order may occasionally arrive in separate parcels on different dates. If you believe an item is missing, please contact us.
10. International shipping
At present, we deliver within the United Kingdom only.
11. Contact us
Everora Customer Support Email: fuzz.ecommerce@gmail.com
Please include your order number so we can help you as quickly as possible.