Privacy policy

Everora Privacy Policy

Last updated: 10 November 2026

1. Who we are

Everora is a trading name used to operate this online store. We are the controller of the personal information described in this policy. You can contact us at fuzz.ecommerce@gmail.com.

2. The information we collect

  • Order information: your name, delivery and billing address, email address, phone number and details of what you ordered.
  • Payment information: payments are handled securely by Shopify and its payment providers. We do not see or store your full card details.
  • Messages: anything you send us, such as emails about an order or a return.
  • Marketing: your email address, if you sign up to our list.
  • Technical information: your IP address, device and browser type, pages visited and cookies.

3. How and why we use it

  • To take, process and deliver your order (performance of a contract).
  • To provide support, returns and refunds (performance of a contract, and our legitimate interests in helping customers).
  • To keep accounting, tax and legal records (legal obligation).
  • To prevent fraud and keep our store secure (legitimate interests).
  • To send you marketing emails, only if you have signed up (your consent, which you can withdraw at any time using the unsubscribe link).
  • To understand how our store is used and improve it (legitimate interests, and consent for non-essential cookies).

4. Who we share it with

We share information only where needed:

  • Shopify, which hosts our store and checkout.
  • Payment providers, to take your payment.
  • Suppliers, fulfilment partners and delivery companies, who pack and deliver your order. They receive your name, delivery address and, where needed, your phone number and email.
  • Analytics and advertising services, only where you have agreed to cookies that allow this.
  • Authorities, where the law requires it.

We do not sell your personal information.

5. Transfers outside the UK

Some of our suppliers and service providers are based outside the UK, including in China and the United States. We share only what is needed to fulfil your order, and we take steps to make sure it is protected, as UK data protection law requires.

6. How long we keep it

  • Order and accounting records: up to six years, as UK tax rules require.
  • Marketing information: until you unsubscribe.
  • Other information: no longer than we need it for the reasons above.

7. Your rights

You have the right to ask us for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, to receive it in a portable format, and to withdraw consent for marketing at any time. To use any of these rights, email fuzz.ecommerce@gmail.com. If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

8. Cookies

We use essential cookies to run the store (your basket, checkout and security). With your consent, we may also use analytics and advertising cookies. You can change your choices using the cookie banner on our site or your browser settings.

9. Security

We use reasonable measures to protect your information, and our checkout is provided by Shopify. No online service can be completely secure.

10. Children

Some of our products are for children but are bought by adults. We do not knowingly collect information from children.

11. Changes

We may update this policy from time to time. The latest version and date will always appear on this page.

12. Contact

Everora, fuzz.ecommerce@gmail.com